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Call Center Specialist
American Carpet South
Job description We are currently seeking a Call Center Specialist to join the “Say Yes” team located at our Hudson, NH location. Job Responsibilities: Customer Service Resolution Reviews issues, contacts consumers as needed, notates the order, and next action to take/date of follow-up or resolution. Ensures items are resolved timely. Reads plans and work orders to assure material and installation requirements to complete the work are met. Communication – Tracking & Landing Receives calls from technicians to “Land” when they arrive at the jobsite. Notifies consumers of updated ETA’s. THD Connectivity Maintains a working knowledge of THD platforms: HDConnect and I2G. Territory: VOC / Capacity Reports installers with poor attitude, actions or quality to Senior Installation Manager. Chargebacks / Markdowns Contributes to profits and revenue by working within approved budgets as it relates to chargebacks, markdowns and installer payments. Previous experience in residential renovation or working knowledge of flooring materials is a plus but not required. Schedule of 10:30am - 7pm (Monday through Friday, rotating Saturdays) This position is in the office. About Us ACS, a flooring installation company headquartered in Passaic, N.J., started as a family business in 1992 and has grown to three offices and 28 warehouses located from Maine to Virginia with 140 team members. Our accomplishments and growth are a tribute to our four core values: Say Yes, Do What We Say, Own What We Do, and We Care. We recently received the 2019 Service Provider of the Year award by The Home Depot. It is our ability to work as a team, focus on customer satisfaction and live our core values that makes our organization a leader in our industry. What We Offer Medical Insurance Dental Insurance Vision Insurance Life Insurance, Accidental Death and Dismemberment, Long Term Disability Voluntary Short-Term Disability 401K with Employer Match Flexible Spending Healthcare & Dependent Care Accounts Health Savings Account Commuter Accounts Employee Assistance Programs Paid Company Holidays Flexible Vacation and Sick time off policies Ongoing training Job Type: Full-time Pay: $17.00 - $21.00 per hour
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